Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Level 1: Joiner
Posts: 1
Registered: ‎07-08-2013
Accepted Solution

Husband being able to access his details!

Hi, in 1998, my husband and I bought matching phones with consecutive numbers.  Both accounts were made in my name.  However, I'm working abroad for a year or so and he's now stuck in Uk with several issues and needs to be able to access his account - but as he's not the "account holder" he is not permitted.  He has telephoned to resolve, spoken to several "guru's" but nothing has been possible, to add insult to injury he has been cut off several times.  I have also tried to phone and sort this out - also been cut off.  HOW do we transfer the account into HIS name, so he is able to access and either pay bills, or do other things on his phone without me being physically present???

Posts: 117,536
Topics: 575
Solutions: 16,494
Registered: ‎04-04-2012

Re: Husband being able to access his details!

[ Edited ]

@Karin bills can be paid through MyO2 http://www.o2.co.uk/myo2 all he needs are the login details that you can give to him. 

Unfortunately, it's not possible to just transfer his name to the account but you can call and give him permission to access the account when he calls. http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 7,880
Registered: ‎23-07-2014

Re: Husband being able to access his details!

Hi @Karin, let us know how you're getting on with this! Did the above suggestion from @MI5 work for you? Smiley Happy

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help

If you'd like to take part, why not register? Smiley Happy