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Level 1: Joiner
Posts: 1
Registered: ‎18-01-2019
Accepted Solution

Huawei tablet redemption

Hi. I have been trying to redeem the offer for a tablet since taking out a new contract in December. Each attempt to complete the on line form results in the form clearing all inputted info when I attempt to upload the receipt. Despite me passing this to O2 on three ocassions, I have received two emails from @"Mobile Support" asking for the required information again and had nothing positive in return. Any suggestions?

Posts: 88,181
Topics: 532
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Registered: ‎04-04-2012

Re: Huawei tablet redemption

@Martin-O2 is helping out on here.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,337
Registered: ‎18-04-2018

Re: Huawei tablet redemption

[ Edited ]

Hey @MBrads, and welcome to the forum Wave 

 

We're aware of some technical issues with the redemption website and it's being looked into - as soon as we get any updates on this we will share them with you here!

 

Update: All known problems with the redemption website have been resolved, and if you are still encountering issues, please use the ‘Support’ form at the bottom of the microsite page - https://www.huaweiredemption.o2.co.uk/support.php. Please also note the proof of purchase can be uploaded in either pdf or image format (jpeg/png).

 

Hope this helps! slight smile

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