on 18-01-2019 16:08
Hi. I have been trying to redeem the offer for a tablet since taking out a new contract in December. Each attempt to complete the on line form results in the form clearing all inputted info when I attempt to upload the receipt. Despite me passing this to O2 on three ocassions, I have received two emails from @"Mobile Support" asking for the required information again and had nothing positive in return. Any suggestions?
Solved! Go to Solution.
on 18-01-2019 16:10
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
21-01-2019 10:01 - edited 24-01-2019 09:54
Hey @MBrads, and welcome to the forum
We're aware of some technical issues with the redemption website and it's being looked into - as soon as we get any updates on this we will share them with you here!
Update: All known problems with the redemption website have been resolved, and if you are still encountering issues, please use the ‘Support’ form at the bottom of the microsite page - https://www.huaweiredemption.
Hope this helps!
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