Solved: Huawei tablet redemption

MBrads · ‎18-01-2019

Hi. I have been trying to redeem the offer for a tablet since taking out a new contract in December. Each attempt to complete the on line form results in the form clearing all inputted info when I attempt to upload the receipt. Despite me passing this to O2 on three ocassions, I have received two emails from @"Mobile Support" asking for the required information again and had nothing positive in return. Any suggestions?

EmilieT · ‎21-01-2019

Hey @MBrads, and welcome to the forum

We're aware of some technical issues with the redemption website and it's being looked into - as soon as we get any updates on this we will share them with you here!

Update: All known problems with the redemption website have been resolved, and if you are still encountering issues, please use the ‘Support’ form at the bottom of the microsite page - https://www.huaweiredemption.o2.co.uk/support.php. Please also note the proof of purchase can be uploaded in either pdf or image format (jpeg/png).

Hope this helps!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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View solution in original post

MI5 · ‎18-01-2019

@Martin-O2 is helping out on here.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎21-01-2019

Hey @MBrads, and welcome to the forum

We're aware of some technical issues with the redemption website and it's being looked into - as soon as we get any updates on this we will share them with you here!

Update: All known problems with the redemption website have been resolved, and if you are still encountering issues, please use the ‘Support’ form at the bottom of the microsite page - https://www.huaweiredemption.o2.co.uk/support.php. Please also note the proof of purchase can be uploaded in either pdf or image format (jpeg/png).

Hope this helps!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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