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Level 1: Joiner
Posts: 3
Registered: ‎08-04-2014

Huawei redemption issue

Huawei redemption issue, trying to use the website to claim my tablet but the address drop down won't populate, I have tried different computers and browsers just can't finish the application, is thus a common issue ? I can't get in O2 chat, I have filed a help for support on the website, no response, how do I solve this ? Please help 😶
Posts: 99,139
Topics: 765
Registered: ‎14-01-2013

Re: Huawei redemption issue

Hi @Jules

People are having issues with this promotion

Have you followed this advice?

https://www.o2.co.uk/termsandconditions/rewards/free-huawei-t3-8-tablet-when-you-buy-the-huawei-mate...

How to claim

  1. Participants will need to go to the URL which will be listed on the leaflet they are provided when purchasing the Eligible Device. Once on the URL, Participants will need to enter their purchase and contact detail including IMEI and upload a copy of receipt (for consumer) or a receipt or dispatchers note (O2 Business consumer).
  2. Participants can redeem the Free Gift 30 days after point of purchase from the URL on the leaflet.
  3. Free Gift will be dispatched via UK Mail. You will get a notification via email on when you can expect your gift to be delivered to you. It may take up to 30 calendar days to be delivered from the date or ordering the Free Gift via the URL.
  4. Participants have until the 23rd February 2019 to claim the Free Gift.

If still having issues I will ask our community managers @EmilieT or @Martin-O2 to help

*The Game Is On*

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Level 1: Joiner
Posts: 3
Registered: ‎08-04-2014

Re: Huawei redemption issue

Hello I have read through and nothing there helps, I think the issue is with the website, the drop down box for the address doesn't work, can this be escalated ?
Level 1: Joiner
Posts: 2
Registered: ‎17-12-2018

Re: Huawei redemption issue

What happens if the 30 days after purchase falls outside the offer date? Can I still claim? I got my new Huawei phone on the 12th Dec
Posts: 99,139
Topics: 765
Registered: ‎14-01-2013

Re: Huawei redemption issue


@Slhaden wrote:
What happens if the 30 days after purchase falls outside the offer date? Can I still claim? I got my new Huawei phone on the 12th Dec

 


You will be fine to claim @Slhaden

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 13,406
Topics: 83
Registered: ‎14-01-2014

Re: Huawei redemption issue

Try claiming on a PC and check spaces in post code.
If drop-down fails to.. drop.
Try the tab key after entering post code



Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Huawei redemption issue

Hi @Jules, just wanted to check if you have been able to redeem the offer since you last posted? The website issues are being looked into at the moment, and we will post an update here when we get further information. 

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