Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Reply
Level 1: Joiner
Posts: 2
Registered: ‎06-08-2018
Accepted Solution

Huawei Tablet Redemption

Hi Everyone, 

 

I just wondered if anybody had the link to claim the free Hauwei tablet when you purchase the phone? 

 

I was given the card and when I logged on the first time, it said I had to wait 30 days to redeem it... I have waited 30 days and in those 30 days have now lost the card with the URL on frowning2 

 

Please if anybody has the URL I would really appreciate it. 

 

Thank you, 

Shannon

Posts: 88,515
Topics: 533
Solutions: 11,466
Registered: ‎04-04-2012

Re: Huawei Tablet Redemption

@Shannon 

 

http://huaweiredemption.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎06-08-2018

Re: Huawei Tablet Redemption

Thank you so much!

Posts: 88,515
Topics: 533
Solutions: 11,466
Registered: ‎04-04-2012

Re: Huawei Tablet Redemption

You’re welcome 😊
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 5
Registered: ‎02-01-2019

Re: Huawei Tablet Redemption

I tried re-deeming the offer after 30 days.

 

Bought in-store and have problem with IMEI no not being recognised - wait 24 hours.

 

 

Have waited over 6 days - no resolution.

 

Called 202 who said to fill out form https://www.huaweiredemption.o2.co.uk/support.php.

 

They said I would hear within 1 working day.

 

Spoke to agent Ellana whose manager - Kevin Holmes - said to re-submit form due to holidays.

 

Done just that.

 

Anyone else having problems?

Posts: 73,246
Topics: 688
Registered: ‎14-01-2013

Re: Huawei Tablet Redemption

@Synapse321

Lots of people are having problems claiming the tablet. Sadly this is a common occurrence with O2 promotions!

*The Game Is On*


Level 1: Joiner
Posts: 5
Registered: ‎02-01-2019

Re: Huawei Tablet Redemption

Does O2 - Martin have any suggestions?
Posts: 73,246
Topics: 688
Registered: ‎14-01-2013

Re: Huawei Tablet Redemption


@Synapse321 wrote:
Does O2 - Martin have any suggestions?

@Martin-O2or @Marjo?

*The Game Is On*


Level 1: Joiner
Posts: 5
Registered: ‎02-01-2019

Re: Huawei Tablet Redemption

Went in-store at O2 Derby who gave me this number - 0345 216 0131.

Number was no use as it was a third party who promote on behalf of Huawei. The guy kept saying my promotion was through O2 itself but couldn't give me a department or number
Community Manager
Posts: 5,853
Registered: ‎23-07-2014

Re: Huawei Tablet Redemption

Thanks for the tag @Cleoriff. There have been some technical issues with the redemption website recently and it's being looked into, this sounds like what you experienced when trying to input the IMEI, @Synapse321! As soon as we get any updates on this we will share on here.

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature