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Level 1: Joiner
Posts: 1
Registered: ‎06-12-2018

Huawei Pro tablet

Hello can you please help I've either lost or not received a voucher for my free tablet I've checked the box and it's not there and the bag the phone came in has been thrown away, i just thought it would come at 30 days I never knew about a voucher will O2 give me another voucher or shell I cancel my plan I have 14days to do this and on day 10 as this was one of the reasons I upgraded and I want the tablet thank you
Posts: 10,294
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Registered: ‎22-08-2016

Re: Huawei Pro tablet

[ Edited ]

Hi @Penguinkels

 

This is not O2 you are speaking to but a customer forum. 

 

For your reference, please see the link below for the terms and conditions re the offer of a free Huawei tablet:

https://www.o2.co.uk/termsandconditions/rewards/free-huawei-t3-8-tablet-when-you-buy-the-huawei-mate...

 

According to the T&Cs you should have received a leaflet containing the URL you would need to apply for the free tablet. If this has been thrown away or not included in the bag containing your new phone, you can certainly contact Customer Services

http://www.o2.co.uk/contactus, between 8-8:30am being the best time to avoid a long wait on hold; to see if a spare leaflet can be sent to you. Though I doubt this will be possible due to a limited supply of tablets, but it's always worth a try.

 

If not, and you only upgraded to get a free tablet, then cancel the upgrade and return the phone.

 

Good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Posts: 88,595
Topics: 535
Solutions: 11,471
Registered: ‎04-04-2012

Re: Huawei Pro tablet

The website doesn't go live until December 8th so you can't claim before then.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Former Staff
Posts: 5,406
Registered: ‎18-04-2018

Re: Huawei Pro tablet

Hi @Penguinkels, did all the information @Glory1 and @MI5 shared above help you understand better how to claim this offer? Do you have any additional questions around this?

 

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Posts: 88,595
Topics: 535
Solutions: 11,471
Registered: ‎04-04-2012

Re: Huawei Pro tablet

@Penguinkels 

Go here to claim your free tablet https://www.huaweiredemption.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)