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1 ACCEPTED SOLUTION
Accepted Solutions
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Hey @Strm, and welcome to the forum 
You should have received an automated confirmation email after claiming the tablet on the redemption website. If you haven't, please make sure to check your junk folder to see if this is where the email is; it could also be that the email address was entered incorrectly when filling up the claim form. Either way, upon the claim being submitted you should have seen an on-screen confirmation to let you know it had gone through, and you will then receive an SMS once the tablet has been dispatched.
Hope this helps 
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@Strm there have been some problems which should be sorted now.
@Martin-O2 should be able to check and help you out.
- 3 Posts
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- 144155 Posts
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- 27623 Solutions
You have tagged him so he will get back to you later.
- 5434 Posts
- 304 Topics
- 65 Solutions
Hey @Strm, and welcome to the forum
You should have received an automated confirmation email after claiming the tablet on the redemption website. If you haven't, please make sure to check your junk folder to see if this is where the email is; it could also be that the email address was entered incorrectly when filling up the claim form. Either way, upon the claim being submitted you should have seen an on-screen confirmation to let you know it had gone through, and you will then receive an SMS once the tablet has been dispatched.
Hope this helps
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
