In July this year I bought this mobile wifi device and an O2 PAYG contract with 12GB data allowance valid for 1 year for my sister. She uses her laptop only for email and very light internet browsing (she is inexperienced and hence doesn't use a browser much. Overall max 30mins per day and not every day. The only emails she receives/sends are from/to me- about 3 a week! I have been tracking the data usage and it is running at 50-80MB per day. How can this be? My £60 for 12GB is disappearing fast. What can I do?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
By any chance is the laptop running Windows 10? Check in the settings if it set to use "other computers for downloading updates".
Otherwise it may be something in the background doing updates like the browser! Depending on the sites she's visiting then it may be advert heavy causing the data usage.
Go to connection settings at the bottom of the networks screen and turn off everything except for browsing. If left alone all windows updates will be downloaded whilst connected.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
