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How to unlock my phone

Jackie5
Level 1: Joiner
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How can I get my phone unlocked all the time I ask for the unlatching code  it asks for SIM network PUK and it says Sim network PIN blockedCode

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Cleoriff
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@Jackie5 

To unlock use this guide Guide: Unlocking an O2 phone to use a different SIM card 

To UnBLOCK your phone use this guide https://www.o2.co.uk/help/phones-sims-and-devices/unblock-your-phone 

Veritas Numquam Perit

Girl in a jacket
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MI5
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@Jackie5 

Phone is hardlocked due to too many failed attempts at unlocking.

You now need an MCK from, I presume, Samsung?

I'll ask one of our community team to help.

@Martin-O2 @lewys-gp @RafaC 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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RafaC
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Thanks for the tag @MI5.

@Jackie5 I'll send you a private message in order to get the necessary info to request a MCK.

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