How to talk to a real person?

[Anonymous]

I need to talk to customer services. I call 202 and get a load of menus. I just want to talk to a real person. I would rather not go through the leaving option but it seems like the only options to use that is kind of relevant? O2 were supposed to call me back today at 5pm...but it's 6.23pm

[jonsie · Accepted solution]

Call 202, option 2 immediate zero immediately.  Cuts out all the waffle....

[Cleoriff]

Or you could talk to us @Anonymous (as long as it has nothing to do with your account?)

[Bambino]

Customer service is going to be busy because of all the iPhone enquiries. I'd say the best time to get through would be early morning from 8 am.

[MI5]

Yeah, rather than listening to advice on here everyone will be ringing up to find out when their phone will be delivered.

[Bambino]

Got it in one.:smileywink:

[Yohan]

Btw if your phone is cut 202 doesnt work and it becomes near impossible to speak to a human. I feel sorry for customer service agents as im fuming and seeing red by the time i speak to one due to these stupid machines.

[gmarkj]

You can call the 0800 numbers in the link below using Skype if your calls have been stopped.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Davalew]

a)  It doesn't work.

b) O2 deliberatly avoid actually talking to their customers in every way possible.

c) Does anyone know of a real way to speak to a responsible human being in this dreadful organisation?

[MI5]

@Davalew 

To try to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.