How to complain

[GJ3]

I’ve tried to swap sims and it hasn’t worked. It’s impossible to contact me o2 to sort it out. Appalling service.

[Cleoriff · Accepted solution]

@GJ3 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202  or 0344 809 0202. Or use Skype Guide: A Guide to Skype 

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

If you still want to complain then follow the process here https://www.o2.co.uk/how-to-complain