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Level 1: Joiner
Posts: 2
Registered: ‎09-01-2019

Re: How to claim free tablet

Exactly the same here, please try again in 24 hours. O2 is this actually being investigated or is it just a message that is going to sit there until the day the offer expires?

Posts: 67,058
Topics: 662
Registered: ‎14-01-2013

Re: How to claim free tablet


@Gavlar wrote:

Exactly the same here, please try again in 24 hours. O2 is this actually being investigated or is it just a message that is going to sit there until the day the offer expires?


It's so frustrating @Gavlar. Only way it is currently working is when we call in our community managers @Marjo @Martin-O2 @EmilieT?

*The Game Is On*


Community Manager
Posts: 4,050
Registered: ‎18-04-2018

Re: How to claim free tablet


@Gavlar wrote:

Exactly the same here, please try again in 24 hours. O2 is this actually being investigated or is it just a message that is going to sit there until the day the offer expires?


Thanks for the mention @Cleoriff!

 

@Gavlar This is being looked into and as soon as we have any updates we will share the info with you on here slight smile

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Level 1: Joiner
Posts: 2
Registered: ‎13-01-2019

Re: How to claim free tablet

Is there any news yet on how to and if people have managed to claim for there tablet?
Posts: 85,749
Topics: 522
Solutions: 10,718
Registered: ‎04-04-2012

Re: How to claim free tablet

@Paisey you need to claim here http://huaweiredemption.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎13-01-2019

Re: How to claim free tablet

I no how to claim but like this thread has mentioned lots of people the site is not allowing them to claim
Posts: 85,749
Topics: 522
Solutions: 10,718
Registered: ‎04-04-2012

Re: How to claim free tablet


@Paisey wrote:
I no how to claim but like this thread has mentioned lots of people the site is not allowing them to claim

Well your question was also how to claim?

But if you're having problems you need to send a PM to @Martin-O2 or @EmilieT

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,050
Registered: ‎18-04-2018

Re: How to claim free tablet

HI @Paisey, and welcome to the forum Wave This is still being looked into and as soon as we have updates we'll share them with you.

 

Thanks @MI5 for the mention!

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 24-30 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 2
Registered: ‎09-01-2019

Re: How to claim free tablet

Hi @EmilieT I notice the error message has gone so with hope I tried the site again expecting it to work, alas it's still broke. Can't we just have an email address or something to forward our claims to? This has been broken for over 3 weeks now and the offer is due to expire in February. 

Community Manager
Posts: 4,050
Registered: ‎18-04-2018

Re: How to claim free tablet

[ Edited ]

Hey @Gavlar, we did not receive any update yet but I've chased it up this morning with the added information that you just shared, and as soon as I hear back I'll let you know slight smile

 

Update: All known problems with the redemption website have been resolved, and if you are still encountering issues, please use the ‘Support’ form at the bottom of the microsite page - https://www.huaweiredemption.o2.co.uk/support.php.

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 24-30 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
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