on 04-12-2018 06:44
on 09-01-2019 18:06
on 09-01-2019 18:06
Exactly the same here, please try again in 24 hours. O2 is this actually being investigated or is it just a message that is going to sit there until the day the offer expires?
on 09-01-2019 18:19
on 09-01-2019 18:19
@Gavlar wrote:Exactly the same here, please try again in 24 hours. O2 is this actually being investigated or is it just a message that is going to sit there until the day the offer expires?
It's so frustrating @Gavlar. Only way it is currently working is when we call in our community managers @Marjo @Martin-O2 @EmilieT?
Veritas Numquam Perit
on 10-01-2019 08:42
on 10-01-2019 08:42
@Gavlar wrote:
Exactly the same here, please try again in 24 hours. O2 is this actually being investigated or is it just a message that is going to sit there until the day the offer expires?
Thanks for the mention @Cleoriff!
@Gavlar This is being looked into and as soon as we have any updates we will share the info with you on here
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on 13-01-2019 16:27
on 13-01-2019 16:35
on 13-01-2019 16:35
@Paisey you need to claim here http://huaweiredemption.o2.co.uk/
on 13-01-2019 16:49
on 13-01-2019 16:51
on 13-01-2019 16:51
@Paisey wrote:
I no how to claim but like this thread has mentioned lots of people the site is not allowing them to claim
Well your question was also how to claim?
But if you're having problems you need to send a PM to @Martin-O2 or @EmilieT
on 14-01-2019 07:59
on 14-01-2019 07:59
HI @Paisey, and welcome to the forum This is still being looked into and as soon as we have updates we'll share them with you.
Thanks @MI5 for the mention!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 23-01-2019 20:02
on 23-01-2019 20:02
Hi @EmilieT I notice the error message has gone so with hope I tried the site again expecting it to work, alas it's still broke. Can't we just have an email address or something to forward our claims to? This has been broken for over 3 weeks now and the offer is due to expire in February.
24-01-2019 08:36 - edited 24-01-2019 09:41
24-01-2019 08:36 - edited 24-01-2019 09:41
Hey @Gavlar, we did not receive any update yet but I've chased it up this morning with the added information that you just shared, and as soon as I hear back I'll let you know
Update: All known problems with the redemption website have been resolved, and if you are still encountering issues, please use the ‘Support’ form at the bottom of the microsite page - https://www.huaweiredemption.
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?