How to claim free tablet

[Leonmcc]

Huawei tablet

[Gavlar]

Exactly the same here, please try again in 24 hours. O2 is this actually being investigated or is it just a message that is going to sit there until the day the offer expires?

[Cleoriff]

---

@Gavlar wrote:

Exactly the same here, please try again in 24 hours. O2 is this actually being investigated or is it just a message that is going to sit there until the day the offer expires?

---

It's so frustrating @Gavlar. Only way it is currently working is when we call in our community managers @Marjo @Martin-O2 @EmilieT?

[EmilieT]

---

@Gavlar wrote:

Exactly the same here, please try again in 24 hours. O2 is this actually being investigated or is it just a message that is going to sit there until the day the offer expires?

---

Thanks for the mention @Cleoriff!

@Gavlar This is being looked into and as soon as we have any updates we will share the info with you on here 

[Paisey]

Is there any news yet on how to and if people have managed to claim for there tablet?

[MI5]

@Paisey you need to claim here http://huaweiredemption.o2.co.uk/

[Paisey]

I no how to claim but like this thread has mentioned lots of people the site is not allowing them to claim

[MI5]

---

@Paisey wrote:
I no how to claim but like this thread has mentioned lots of people the site is not allowing them to claim

---

Well your question was also how to claim?

But if you're having problems you need to send a PM to @Martin-O2 or @EmilieT

[EmilieT]

HI @Paisey, and welcome to the forum  This is still being looked into and as soon as we have updates we'll share them with you.

Thanks @MI5 for the mention!

[Gavlar]

Hi @EmilieT I notice the error message has gone so with hope I tried the site again expecting it to work, alas it's still broke. Can't we just have an email address or something to forward our claims to? This has been broken for over 3 weeks now and the offer is due to expire in February. 

[EmilieT]

Hey @Gavlar, we did not receive any update yet but I've chased it up this morning with the added information that you just shared, and as soon as I hear back I'll let you know 

Update: All known problems with the redemption website have been resolved, and if you are still encountering issues, please use the ‘Support’ form at the bottom of the microsite page - https://www.huaweiredemption.o2.co.uk/support.php.