on 05-12-2016 14:40
on 05-12-2016 14:40
Hi there,
I am wondering how to ask for Live Chat transcripts please? I had an interraction with one of their CS online agents who was very helpful regarding the refund of a deposit, however I do not see the conversation recorded anywhere on my O2 nor did I receive an e-mail or notification regarding the refund request.
Did anyone use Live Chat to claim a deposit back or how can I get a trsncript of the conversation please? The Agent I had emntioned that he has raised a refund request and that it will take 5 to 10 working days. However, never received a written confirmation and balance is still in credit.
Many thanks,
Myriam
Solved! Go to Solution.
on 05-12-2016 15:44
on 05-12-2016 15:44
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here