How to ask for Live Chat transcripts

[Anonymous]

Hi there,

I am wondering how to ask for Live Chat transcripts please? I had an interraction with one of their CS online agents who was very helpful regarding the refund of a deposit, however I do not see the conversation recorded anywhere on my O2 nor did I receive an e-mail or notification regarding the refund request.

Did anyone use Live Chat to claim a deposit back or how can I get a trsncript of the conversation please? The Agent I had emntioned that he has raised a refund request and that it will take 5 to 10 working days. However, never received a written confirmation and balance is still in credit.

Many thanks, 

Myriam

[MI5 · Accepted solution]

You have to request it from the chat window whilst it is still open.
The only way I can think of now would be to ask if one can be emailed to you http://www.o2.co.uk/contactus

[madasaf1sh]

I would also add that they may charge you for getting the transcript as this could form part of a DPA / FOI  / Subject Matter request, in the same way that asking for a copy of a call with CS may cost.

The current cost is £10.00 and is payable up front.

Full details here

http://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-you...

[jonsie]

Last chat I had there was no option to save or be emailed a copy, no link or box. I didn't request one via the chat itself as it wasn't necessary for me. I'm just wondering if things have changed?

[Cleoriff]

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@madasaf1sh wrote:

I would also add that they may charge you for getting the transcript as this could form part of a DPA / FOI  / Subject Matter request, in the same way that asking for a copy of a call with CS may cost.

The current cost is £10.00 and is payable up front.

Full details here

http://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-you...

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@madasaf1shthat link is throwing up an error message?

[MI5]

Anything is possible but surely they can't deny customers a copy for reference?

[madasaf1sh]

Hi @Cleoriff, its working fine for me here.. 

[Cleoriff]

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@madasaf1sh wrote:

Hi @Cleoriff, its working fine for me here.. 

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I was using pc and tried twice. Got the Oops something went wrong both times. No worries if it's working OK for you. it may just have been a glitch

[Cleoriff]

Just tried on mobile and worked fine 

[gmarkj]

Just checked, working fine here too...