How to ask a technical question before buying?

[GAT]

Hi,

When I try to use O2's Online Chat facility, it's asking to input an O2 mobile number, which I haven't got as I'm not an O2 customer at present.

How to get around this please?

I'd rather just use the Chat option (so everything's in writing & quick) than call or email (delayed response).

Thanks 🙂

[Toby]

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@Cleoriff wrote:

I had absolutely no idea you could enter any mobile number! You live and learn something new every single day....

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Glad to hear its new info guys and hopefully helps in future. If you ever need advice clarified or an answer to a query you often see, do come and ask me at any time.

[Chattymuch]

You should be able to type any number into the chat facility, whether it be an o2 number or not.

There is now a small number of chat advisors now in the UK, one of which being myself.

We are trying hard to make the chat a much better experience

[jonsie]

Sadly, the only time I can chat with a UK adviser is by going through the link on the complaints page.

ps, hope you don't mind me mentioning it @Chattymuch but as you work for O2 you need to let people know by way of your signature. @Toby can advise you.

[Chattymuch]

Thanks Jonsie, just message to ask him how I do that

[Toby]

Hi @Chattymuch,

Sent a PM

[jonsie]

Welcome to the community @Chattymuch good to have you around 

[Cleoriff]

Yes welcome @Chattymuch (Love the name) 

So pleased to hear you are working hard to make live chat a good experience. Best of luck x

[Chattymuch]

its going to be hard undoing all the years of terrible service from chat, Ive spoke to other networks live chats too from being their customers, and its like talking to brick walls. Must be a live chat thing!

[Cleoriff]

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@Chattymuch wrote:

its going to be hard undoing all the years of terrible service from chat, Ive spoke to other networks live chats too from being their customers, and its like talking to brick walls. Must be a live chat thing!

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Of course with this being a forum people generally complain about poor service....but we have a had a few good reports as well

[Cleoriff]

@Chattymuch if you want to introduce yourself properly on the forum we have a welcome thread here

http://community.o2.co.uk/t5/Welcome-News/Introduce-yourself-on-the-O2-Community/td-p/571606/page/69