How long does credit check take these days?

[tabibu]

Hi, I've been a customer with O2 for over 3 years now, having my phone through them and my monthly contract. I've never missed a payment, have upgraded in between and paid the old device in full, etc. 

Yesterday I ordered an Apple Watch and now the order is stuck on "order confirmed". I did call today and was told that my order was referred for an in-person credit check. Does anyone know how long this usually takes? Am I likely to be refused/what kind of evidence are they looking for? I've never really had a problem like this before. Just looking for what other people have experienced.

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[MI5 · Accepted solution]

@tabibu 

It's an identity check to prevent fraud.

You will either be emailed a number to call them or they will call you and they will ask for details of the bank account that you are paying from to make sure it's yours.

[tabibu]

Thanks both! I was worried that they might reject it for whatever reason. I guess I have to play the patience game then... 😶

[jonsie]

Good luck 👍

[pop]

how long is the credit check for you pls?

I've placed the order for nothing phone (1) like 30 mins ago and the only reason i order with O2 because it shows i can collect it today in my store. I'd just order on Amazon (they have it too) if I know I can't get it today... poor O2 service should just put the credit check info on the website when people check the stock 👎

[Vishnu]

Same situation here....i ordered samsung galaxy s22 ultra on 29/11/2022 ..mthe reason why I order from O2 was the same day collection from the store...but when I placed the order it seems the date is 01/12/22..till now no updation mail..! customer care team is saying that it's progressing in credit checks ?