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How long does credit check take these days?

tabibu
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Hi, I've been a customer with O2 for over 3 years now, having my phone through them and my monthly contract. I've never missed a payment, have upgraded in between and paid the old device in full, etc. 

Yesterday I ordered an Apple Watch and now the order is stuck on "order confirmed". I did call today and was told that my order was referred for an in-person credit check. Does anyone know how long this usually takes? Am I likely to be refused/what kind of evidence are they looking for? I've never really had a problem like this before. Just looking for what other people have experienced.

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MI5
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@tabibu 

It's an identity check to prevent fraud.

You will either be emailed a number to call them or they will call you and they will ask for details of the bank account that you are paying from to make sure it's yours.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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jonsie
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Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

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O2 Social Media

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MI5
Level 94: Supreme
  • 127059 Posts
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  • 21920 Solutions
Registered:

@tabibu 

It's an identity check to prevent fraud.

You will either be emailed a number to call them or they will call you and they will ask for details of the bank account that you are paying from to make sure it's yours.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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tabibu
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Thanks both! I was worried that they might reject it for whatever reason. I guess I have to play the patience game then... 😶

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jonsie
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Good luck 👍

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