How do I talk to a person?

[UnhappyMe]

I would like to talk to a person.

[Enlli · Accepted solution]

If you want to physically talk then ringing 202 from your handset or 0344 809 0202 from another is the only way.

Guide: How to find help & contact O2 

[Bored]

I only joined o2 a week ago and am having nothing but issues. they seem to have the most unavailable customer service team ever. Did you find a way to speak to someone? they love not answering calls

[Enlli]

@Bored If you want to speak to to the original poster you will need to tag them. Chances are they are not around after 5 months. 

[Oxonian]

Depending on what your issues are @Bored, an alternative is to call into an O2 retail store :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

They cannot help with everything and you might find that they aren't particularly interested in your problems if they are busy. However, if you catch the right member of staff on a quiet day, they might sort you out. 

Another option is to tell us what your issues are. We cannot access accounts as this is a customer to customer forum, but we have guides and other resources and members with lots of knowledge and experience.  

[mrfkucingangry]

O2 have gone from being brilliant to being utter crap, the ******ty app is useless, dialing 202 sees you hanging on for hours, seems like linking up with Virgin has killed it.

[Oxonian]

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@mrfkucingangry wrote:

O2 have gone from being brilliant to being utter crap, the ******ty app is useless, dialing 202 sees you hanging on for hours, seems like linking up with Virgin has killed it.

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You won't get any arguments about that from the regulars on here @mrfkucingangry. But I would suggest :-

1. a big part of this is how O2 plan to improve and to repair the damage - but that is not easy as there are material deficiencies in a number of key areas that need to be addressed quickly. 

2. comparison with the other mobile network operators suggests that O2 are either on a par with or not far behind the competition. Investment in the training and development of Customer Service staff could see them quickly bridge the gap. 

We will see ! 😀   

[Solada]

I agree about O2 customer service,  absolutely hopeless! I have just changed to Ee😏

[Oxonian]

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@Solada wrote:

I agree about O2 customer service,  absolutely hopeless! I have just changed to Ee😏

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Good luck @Solada with EE. Their signal is poor in my area and hence I have no experience of using them. 👍

Of course, the best Customer Service is that which you do not need to use at all. 😀