cancel
Showing results for 
Search instead for 
Did you mean: 

How do I make a complaint about poor customer service?

SharonT
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I am stunned to discover how difficult it is to make a complaint about very poor customer service received from O2 guru! I had made an appointment with one of the gurus to call me about a persistent problem today at 3pm. I waited for about 10 minutes and no call. Then I tried to call him - he was on another call and promised to call back in 5 minutes. Waited another half an hour - nothing. Then went through the rigmaroll of calling back to speak to someone and still impossible to speak to the original guru. When I asked how I make a complaint - I was told to go online. After much searching - there is NO CLEAR LINK enabling customers to make a complaint. Could anyone help me to find the place where one can complain??!! 

 

Thank you...

Message 1 of 4
1,032 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 126920 Posts
  • 613 Topics
  • 21824 Solutions
Registered:
@SharonT how to here https://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
1,028 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 126920 Posts
  • 613 Topics
  • 21824 Solutions
Registered:
@SharonT how to here https://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
1,029 Views

Anonymous
Not applicable

Hi @SharonT use the resolver service to complain in this link 

 

https://www.o2.co.uk/how-to-complain

Message 3 of 4
1,027 Views

jonsie
Level 94: Supreme
  • 86781 Posts
  • 594 Topics
  • 5054 Solutions
Registered:

That's just awful treatment for a customer from a guru. I think this should be fed back @Martin-O2 it's basic customer service. You promise a call back then you make damn sure you call back.

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 4 of 4
965 Views