cancel
Showing results for 
Search instead for 
Did you mean: 

How do I get O2 to return money they shouldn't have taken and to correct a deviceplan after a scam

GPT
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

An iPhone was ordered on a scam on my account and returned to O2. They acknowledged I was not at fault. However the iPhone is stuck on a deviceplan and O2 are now taking money from me. The myO2 app, Facebook, Twitter, support fail to correct this. The fraud team are supposed to have contacted me five months ago and numerous times since but seem to be ignoring me.

Message 1 of 3
219 Views
2 REPLIES 2

gmarkj
Level 59: Quartermaster
  • 9042 Posts
  • 90 Topics
  • 717 Solutions
Registered:

If the fraud team have not been in contact with you @GPT then I will ask the o2 community team to do so.

@O2nath_ci @O2Simon can you help?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 3
212 Views

O2nath_ci
O2 Support
O2 Support
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

@gmarkj @Thanks for the tag @GPT @I will private message you 

 

thanks o2nath 

Message 3 of 3
204 Views