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How do I get O2 to return money they shouldn't have taken and to correct a deviceplan after a scam

GPT
Level 1: Joiner
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on ‎20-06-2022 15:55

on ‎20-06-2022 15:55

An iPhone was ordered on a scam on my account and returned to O2. They acknowledged I was not at fault. However the iPhone is stuck on a deviceplan and O2 are now taking money from me. The myO2 app, Facebook, Twitter, support fail to correct this. The fraud team are supposed to have contacted me five months ago and numerous times since but seem to be ignoring me.

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gmarkj
Level 66: Unequalled
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on ‎20-06-2022 16:26

on ‎20-06-2022 16:26

If the fraud team have not been in contact with you @GPT then I will ask the o2 community team to do so.

@O2nath_ci @Anonymous can you help?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2nath_ci
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on ‎20-06-2022 16:37

on ‎20-06-2022 16:37

@gmarkj @Thanks for the tag @GPT @I will private message you 

 

thanks o2nath 

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