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Anonymous
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Accepted Solution

How do I end my contract?

 

Hi - my contract ran out in December.

I do NOT want to upgrade - I simply want to end this phones contract with O2. I thought it would happen automatically if I did not choose to upgrade... oops.

 

So how do I get in touch with you?

I have two phones you see so I plan to keep my Iphone and end my HTC contract.

Anonymous
Posts: 0

Re: How do I end my contract?

[ Edited ]
Do it in writing and by phone call to O2.

Not live chat unless you want a PAC code.

Help link http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
Anonymous
Posts: 0

Re: How do I end my contract?

[ Edited ]

Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP



By recorded delivery.

To give notice of 30 days.

You will then be sent the final bill. Do not cancel your direct debits until then.

If you wish to keep your number then ask for your PAC code instead. Once the other network uses this code it will end your contract with O2. Or move it to a payg account.

http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/54427...

Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: How do I end my contract?

As your minimum term has now expired you will be on a 30 day rolling contract and you can cancel whenever you choose.

 

See "Contact us" at the bottom of the page or just call 202 from your mobile.

 

This does not need to be in done in writing.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Anonymous
Posts: 0

Re: How do I end my contract?

I had 2 contracts and one ran out around the same time just call 202 and give them 30 days notice they will issue a final bill I didn't write either
Anonymous
Posts: 0

Re: How do I end my contract?

[ Edited ]
Morning.

As I said a person can cancel via phone call only ,which I stated in my reply but we also have had people who have made posts about cancelling by phone or live chat ,and state the contract was not properly cancelled and it's then trying to prove a phone call / chat happened.

Putting this in writing via recorded delivery simply provides further support and proof.

It's up to the op to cover themselves.
Anonymous
Posts: 0

Re: How do I end my contract?

is there a non O2 number i can phone? my old phone is already packed and away to be sent away cheers

Anonymous
Posts: 0

Re: How do I end my contract?

i mean like a non 202 but a proper phone number

Posts: 117,655
Topics: 576
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Registered: ‎04-04-2012

Re: How do I end my contract?


@Anonymous wrote:

i mean like a non 202 but a proper phone number


0344 8090202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: How do I end my contract?

excellent thankyou