on 09-02-2014 21:24
Hi - my contract ran out in December.
I do NOT want to upgrade - I simply want to end this phones contract with O2. I thought it would happen automatically if I did not choose to upgrade... oops.
So how do I get in touch with you?
I have two phones you see so I plan to keep my Iphone and end my HTC contract.
Solved! Go to Solution.
09-02-2014 21:26 - edited 09-02-2014 21:33
Not live chat unless you want a PAC code.
Help link http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
on 09-02-2014 21:28 - last edited on 13-06-2017 13:53 by MercedesS
Telefónica UK Limited
PO BOX 694
By recorded delivery.
To give notice of 30 days.
You will then be sent the final bill. Do not cancel your direct debits until then.
If you wish to keep your number then ask for your PAC code instead. Once the other network uses this code it will end your contract with O2. Or move it to a payg account.
on 09-02-2014 22:38
As your minimum term has now expired you will be on a 30 day rolling contract and you can cancel whenever you choose.
See "Contact us" at the bottom of the page or just call 202 from your mobile.
This does not need to be in done in writing.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
10-02-2014 06:58 - edited 10-02-2014 07:10
As I said a person can cancel via phone call only ,which I stated in my reply but we also have had people who have made posts about cancelling by phone or live chat ,and state the contract was not properly cancelled and it's then trying to prove a phone call / chat happened.
Putting this in writing via recorded delivery simply provides further support and proof.
It's up to the op to cover themselves.
on 12-01-2015 21:15
i mean like a non 202 but a proper phone number
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)