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How can i view a detailed old bill?

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Anonymous
Not applicable

on ‎28-10-2017 20:46

on ‎28-10-2017 20:46

I can view a detailed breakdown of my latest bill, but i want to view a detailed breakdown of my bill from June but it only shows me a summary. How can i obtain my detailed bill frim June? Thanks.
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jonsie
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on ‎28-10-2017 20:52

on ‎28-10-2017 20:52

You need to download as a pdf so you can see a detailed breakdown.

  • View your latest bill in My O2
  • Scroll down to the bottom of that bill and click on View and print older bills
  • That will bring up the old style web page
  • Then simply use the drop down box for older bills. You can go back 18 months.
  • Then download as pdf
Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
  • 95835 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎28-10-2017 20:52

on ‎28-10-2017 20:52

You need to download as a pdf so you can see a detailed breakdown.

  • View your latest bill in My O2
  • Scroll down to the bottom of that bill and click on View and print older bills
  • That will bring up the old style web page
  • Then simply use the drop down box for older bills. You can go back 18 months.
  • Then download as pdf
Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎28-10-2017 20:53

on ‎28-10-2017 20:53

Have a look at our guide here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-do-I-get-to-the-Download-Bill-page/ba-p/101...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
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on ‎30-10-2017 14:40

on ‎30-10-2017 14:40

Hey @Anonymous Have you been able to download your old bills using the above advice? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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