cancel
Showing results for 
Search instead for 
Did you mean: 

Horrible Experience with O2 RECYCLE

recycle
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I got update for my O2 contract and the offer me 490£ for my old S7, then for my surprise when they got my phone the offer me 125£, I said I want my phone back. this is happened in 28th March, since this time I only got a email from O2 one time they said I will got my phone back in 5 working days. Today is 10th Abril and I haven't got my phone back. I call O2 recycle every single day, no one give me a explanation about my phone. I just want my phone back and the not give me a reason for keep.my phone long time. I had someone interested in buy my phone but I lost this person because of O2 recycle take a long time to give my phone back. I'm really upset and frustrated of this service. NOT RECOMMEND FOR NO ONE OF MY CONTACT'S. let's see when I will get my phone and how it is..
Message 1 of 9
1,456 Views
8 REPLIES 8

MI5
Level 94: Supreme
  • 143423 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Not uncommon unfortunately.
Make a complaint with Resolver so that O2 are aware https://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 9
1,449 Views

viridis
Level 56: Guvnor
  • 13530 Posts
  • 106 Topics
  • 308 Solutions
Registered:
£490 seems VERY generous for an S7.
Message 3 of 9
1,442 Views

Cleoriff
Level 94: Supreme
  • 122358 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@viridiswrote:
£490 seems VERY generous for an S7.

It is considering I bought a brand new sim free S7edge for my husband from Amazon for £500 for Christmas...

Veritas Numquam Perit

Girl in a jacket
Message 4 of 9
1,436 Views

MI5
Level 94: Supreme
  • 143423 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Showing £170 online currently
https://www.o2recycle.co.uk/devices/6639/samsung-galaxy-s7-g930f-64gb.aspx
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 9
1,433 Views

viridis
Level 56: Guvnor
  • 13530 Posts
  • 106 Topics
  • 308 Solutions
Registered:
When my wife upgraded to S9, the price for s8 was 260, we went cex.
Hence me thinking 490 is very odd
Message 6 of 9
1,430 Views

MI5
Level 94: Supreme
  • 143423 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Sure is high.
Some confusion maybe?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 9
1,427 Views

jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Perhaps a typo and should have been £190. Although I've long since ceased being surprised by O2 Recycle....

Message 8 of 9
1,420 Views

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hi @recycle sorry to hear about your recent experience with O2 Recycle. 😞 O2 prides itself on offering customers a brilliant service that's easy to use, fast and straightforward and for the majority of customers they get exactly this. Sounds like for yourself something has gone wrong and we'd like to look into it for you. I'm going to send you a PM (private message here on the forum) to get a few additional details. Please do check when you get a moment.

Message 9 of 9
1,343 Views