Solved: Holiday accident

Curr946 · ‎21-05-2017

I'm embarrassed to let you guys know, I've just this minute dropped my beloved oneplus 3t and smashed my screen 😞

I've got O2 insure, can I nip into the Blackpool O2 store and claim a replacement, so do I have to mess about when I get home.

Current Phone: Sony Xperia XZ Premium

Curr946 · ‎26-05-2017

So they delivered my new handset to my neighbour on Tuesday and I got it today. Had to call them because I've still got the broken one. They said they'd send a jiffy bag out. Good service, but could have gone wrong if my neighbour hadn't accepted it.

Anyway, im back up and running. Sweet

Current Phone: Sony Xperia XZ Premium

View solution in original post

MI5 · ‎21-05-2017

Call cs in the morning and they'll fill in the claim form on the phone with you.
AFAIK all insurance replacements are sent out by courier from a central depot, not in store, so you'll need to check with cs if they can ship it to a different address whilst you are away on holiday.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎21-05-2017

http://static.o2.co.uk/www/docs/termsandconditions/4838_O2_Mobile_Insurance_148x210mm_16p_FA_Web.pdf follow the full claims procedure in the t&C

iPhone 11 Pro 256gb on unlimited data
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Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
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Anonymous · ‎21-05-2017

I assume they'd do it from your home address

adamtemp64 · ‎21-05-2017

@Anonymous the policy states anywhere but sometimes they may chose home address

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Curr946 · ‎22-05-2017

So they said they would deliver to the caravan park, or i could go swap at the store on a certain day. But i've decided just to wait till Friday, they sending me a replacement and doing a straight swap at the door. Nice service being honest. Lets hope they dont mess it up.

Current Phone: Sony Xperia XZ Premium

MI5 · ‎22-05-2017

All's well that ends well.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎26-05-2017

So they delivered my new handset to my neighbour on Tuesday and I got it today. Had to call them because I've still got the broken one. They said they'd send a jiffy bag out. Good service, but could have gone wrong if my neighbour hadn't accepted it.

Anyway, im back up and running. Sweet

Current Phone: Sony Xperia XZ Premium

MI5 · ‎26-05-2017

Top job mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-05-2017

Good news 😀

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