Holiday accident

[Curr946 Level 26: Upbeat]

I'm embarrassed to let you guys know, I've just this minute dropped my beloved oneplus 3t and smashed my screen 😞

I've got O2 insure, can I nip into the Blackpool O2 store and claim a replacement, so do I have to mess about when I get home. 

[MI5 Level 94: Supreme]

Call cs in the morning and they'll fill in the claim form on the phone with you.
AFAIK all insurance replacements are sent out by courier from a central depot, not in store, so you'll need to check with cs if they can ship it to a different address whilst you are away on holiday.

[adamtemp64 Level 66: Unequalled]

http://static.o2.co.uk/www/docs/termsandconditions/4838_O2_Mobile_Insurance_148x210mm_16p_FA_Web.pdf follow the full claims procedure in the t&C

[Anonymous]

I assume they'd do it from your home address

[adamtemp64 Level 66: Unequalled]

@Anonymous the policy states anywhere but sometimes they may chose home address

[Curr946 Level 26: Upbeat]

So they said they would deliver to the caravan park, or i could go swap at the store on a certain day. But i've decided just to wait till Friday, they sending me a replacement and doing a straight swap at the door. Nice service being honest. Lets hope they dont mess it up.

[MI5 Level 94: Supreme]

All's well that ends well.....

[Curr946 Level 26: Upbeat · Accepted solution]

So they delivered my new handset to my neighbour on Tuesday and I got it today. Had to call them because I've still got the broken one. They said they'd send a jiffy bag out. Good service, but could have gone wrong if my neighbour hadn't​ accepted it.

Anyway, im back up and running. Sweet

[MI5 Level 94: Supreme]

Top job mate.

[jonsie Level 94: Supreme]

Good news 😀