Historical Itemised Billing Information

[SJM1]

I'm looking to evidence historical calls to/from my O2 mobile number to/from two separate numbers attributable to a financial adviser who provided me with bad advice.  Formal complaint lodged and currently with the Financial Ombudsman.  Itemised Billing evidencing this contact would be extremely useful.

I tried the Virtual Assistant however unable to assist.  No expert available.

Any information/advice welcome meantime.

Thank you.

[madasaf1sh]

@SJM1 

If on pay monthly then you can find them here Guide: How do I get to the 'Download Bill' page?  

If on PAYG then that information is not available to you.. 

[Enlli]

Your bills will only show calls to those numbers. Hopefully, incoming will show in your phone dialer log

[MI5]

@SJM1 

You can only get outgoing calls and your MyO2 only goes back a maximum of 2 years.

O2 hold records for 6 years so if anything beyond 2 years is required you'll need to request it from O2.

Requesting your personal data from O2 | Help & Support | O2

[jonsie]

Outgoing calls only so historical eveidence not continuous

[SJM1]

Thank you for your swift reply and the link to the billing page.

I suspect that I'm going to have to speak to someone at O2 as I need to evidence incoming calls from the two relevant numbers also.

Thanks again for your assistance.

All the Best .... SJM1

[madasaf1sh · Accepted solution]

@SJM1 

o2 are explicit they wont provide this to you, even via a Subject Access Request.

https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...

[MI5]

As I and others have said, it's outgoing calls and texts only @SJM1 

The only place you'll find incoming is in your phone logs if they go back far enough for you.

[SJM1]

Thanks for your response.  Calls go as far back as November-December 2021 unfortunately.

Best Regards 

[SJM1]

Thank you for the clarification.