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Hi there

J4eg
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Still having problems with the mast in my eara it is still down from December 2017
Message 1 of 25
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Anonymous
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Hi @J4eg have you reported this to o2 at all as they can’t do anything unless you report it & there maybe issues gaining access to the mast or waiting for parts. Please stick to your original thread 

Message 11 of 25
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J4eg
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Keeps saying the mast is down
Message 12 of 25
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J4eg
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Yes
Message 13 of 25
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Cleoriff
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Another thread here as well asking the same question https://community.o2.co.uk/t5/Pay-As-You-Go/Hi-there/m-p/1107319

You need to follow the advice given on all the other threads you have started and try and keep to the same thread please wink

Veritas Numquam Perit

Girl in a jacket
Message 14 of 25
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J4eg
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Lots of times
Message 15 of 25
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MI5
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You'll have to wait until it's fixed unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 16 of 25
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Cleoriff
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@J4eghave you made a compaint https://www.o2.co.uk/how-to-complain?

Veritas Numquam Perit

Girl in a jacket
Message 17 of 25
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J4eg
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Yes
Message 18 of 25
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Anonymous
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@J4eg As you have been told there is nothing you can do but wait unless the complaint has moved things along for you 

Message 19 of 25
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J4eg
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Good news the mast is fixed
Message 20 of 25
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