Hi, need urgent help please😕

[Ussyh123]

I was wondering if anyone could help me out  I've recently purchased a samsung s23 and got sent a code to claim my oofferfor pro buds but when I try to make the payment online it keeps saying payment failed, so i raised this and they sent me a different code but still experienced same issue I have used 3/4 different bank cards and 2/3 different devices but still having no luck, has anyone experienced this before and is there anything I could do because I'm just sick of seeing payment is failed screen when I've got the funds in the account😫 I have been to a O2 store and they said sadly they cannot help 

Please someone help😭

[MI5 · Accepted solution]

@Ussyh123 

All we know is here Guide: Gift with Purchase  

[madasaf1sh]

@Ussyh123 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Also have a look here Guide: Gift with Purchase  

[Oxonian]

Did you manage to resolve this @Ussyh123 ?

[Ussyh123]

Nope, would you know anything regarding this?

[MI5]

@Ussyh123 

Try the the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[Ussyh123]

They also said they cannot help i've even raised an complaint and heard nothing back

[gmarkj]

I thought @Dave-O2 was helping you with this @Ussyh123 ?

[Ussyh123]

Hi there yes forgot to mention I have Dave looking into it hopefully will get it sorted

[Oxonian]

@gmarkj 

You clearly have added insight as I cannot see any mention of @Dave-O2 on this thread !