Hi. I think I’ve been overcharged on my bill and can’t find anywhere to contact O2 directly. Can any

[Carole2002]

Hi. My latest bill has just come through and all of a sudden I have a number of charges that I do not understand snd I can’t get through to anyone at O2. Can anyone help me contact them directly please!….. thank you un advance 

[Bambino · Accepted solution]

@Carole2002  You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers in this link: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You can also reach O2 through social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[MI5]

@Carole2002 

Have a look at these links which may help explain the charges.

Firstly, check the bill breakdown in your MyO2 https://mymobile.o2.co.uk/

Check that you have not made any calls or sent any texts which are outside of your included allowances Guide: My O2 - Allowances  

If the charges are for premium scam texts there is advice on these links:

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Guide: Tips to avoid unexpected charges on your bill 

https://payforitsucks.co.uk/