This is from the 02 website.
Text: “reset” or “RESET” to 802901.
You will then receive a text back which has a random 5 digit number. Then dial 901 – where you will be asked to enter the random 5 digit number from the text.
You'll then be asked to enter a new PIN. Anything between 4 and 10 digits can be used except for 8705.
If you have a personalised PIN you will need to contact Customer Service to have your PIN reset. A personalised PIN will have been set up by you and every time you dial 901 you will be prompted for it.
Contract Customers.
| From abroad | +44 844 809 0200 | Free‡ |
PAYG Customers.
| From abroad | +44 7860 980 202 | International rates† |
