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Help with my account

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Warrenc
Level 1: Joiner
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on ‎18-09-2017 21:51 - last edited on ‎19-09-2017 09:40 by

on ‎18-09-2017 21:51 - last edited on ‎19-09-2017 09:40 by

Nees to pay the outstanding balance of my account so i can upgrade and also nees a replacement sim card for my other phone

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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MI5
Level 94: Supreme
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‎18-09-2017 21:54 - edited ‎18-09-2017 21:55

‎18-09-2017 21:54 - edited ‎18-09-2017 21:55

For the replacement sim, call into any o2 shop or call customer services http://www.o2.co.uk/contactus

To pay off your balance, you can do this through your MyO2 http://www.o2.co.uk/myo2 or do it during the upgrade process either online or in store.

You also need to remove your number to avoid spam as this forum is public, not customer services.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
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on ‎18-09-2017 21:54 - last edited on ‎18-09-2017 22:02 by Moderator

on ‎18-09-2017 21:54 - last edited on ‎18-09-2017 22:02 by Moderator

@Warrenc This is not customer service you are talking to. You need to call them

 

https://www.o2.co.uk/contactus

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MI5
Level 94: Supreme
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‎18-09-2017 21:54 - edited ‎18-09-2017 21:55

‎18-09-2017 21:54 - edited ‎18-09-2017 21:55

For the replacement sim, call into any o2 shop or call customer services http://www.o2.co.uk/contactus

To pay off your balance, you can do this through your MyO2 http://www.o2.co.uk/myo2 or do it during the upgrade process either online or in store.

You also need to remove your number to avoid spam as this forum is public, not customer services.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎19-09-2017 17:50

on ‎19-09-2017 17:50

Welcome to the community @Warrenc! smiling

As our members mentioned above (thanks @MI5 and @Anonymous!), this forum is not customer services but rather a group of customers and friends helping each other out with general questions that do not require access to any personal account details. 

Please do let us know how you get on though with the payment and upgrade, and if you have any additional questions we could help you with!

Do you know what you'd like to upgrade to, by the way? smiling

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