Havent received my Samsung Buds 3 Pro discount for preodering the S25 Ultra

[kain1984]

I preorderd the S25 Ultra the day it was annouced,received the phone ok but never got the discount code for the galaxy buds 3 Pro after the 30days. Anyone else having issues getting the code from O2?

[Thewookiewon]

@Dave-O2 I have messaged you privately with the phone number and order number

[Dave-O2]

Thanks @Thewookiewon 

I can confirm i have this and i'll be back in touch as soon as possible 👍

[cjbkorn]

sorry to hijack this thread but I have received my 2 codes and after spending 7 hrs between the online chat, phone calls and social media, I was finally told both orders were done, I was charged £40 (£20 x 2 for the 2 separate buds 3 pro) yet this week, I have been refunded the £40 with no information and I'm now really annoyed as I want the buds 3 pro deal I was promised at point of sale on my S25 and S25 Ultra, could somebody please help me with this as I really do not want to waste another 7hrs on calls to people that clearly couldn't care about us customers as long as our bills are paid on time.

[Oxonian]

The best person to ask for help @cjbkorn is undoubtedly @Dave-O2 ! 👍

[Thewookiewon]

@Dave-O2 my code worked many thanks

[cjbkorn]

@Dave-O2 could you help me out please as it's quite frustrating knowing I got 2 S25 handsets yet neither one has the deal working for it which I feel is really bad customer care

[Budgingfire]

All resolved, thanks @

[cjbkorn]

Thanks to @Dave-O2 for resolving my issue