Havent received my Samsung Buds 3 Pro discount for preodering the S25 Ultra

[kain1984]

I preorderd the S25 Ultra the day it was annouced,received the phone ok but never got the discount code for the galaxy buds 3 Pro after the 30days. Anyone else having issues getting the code from O2?

[MI5]

@kain1984 

It appears that no one has yet.

@Dave-O2 is looking in to it.

Guide: Gift with Purchase  

[Dave-O2]

Thanks @MI5 

@kain1984 As suggested i'm taking a closer look at this, i don't need any further details at the moment, when i have an update, i'll let you know 👍

[Dave-O2 · Accepted solution]

Afternoon @kain1984 

We're working to send out codes to remaining eligible customers via SMS shortly, please keep an eye on your phone for this message 😁

[Thewookiewon]

Thanks @Dave-O2 I'm in similar boat, even chatted to support last week but got fobbed off with a generic "I'll email you a special link in 24h" unsurprisingly that never occured. 

[Dave-O2]

Morning @Thewookiewon,

Please keep an eye on your messages , i'll check in next week and see where we're at 👍

[Budgingfire]

@Dave-O2 I too havent received the discount code and I am becoming very frustrated with calling CS as I always have the generic response of well escalate and contact you within 24 to 48 hours with an update and the I never receive the update.

[Dave-O2]

Hello @Budgingfire 

As above, i'll check in with you on Monday for the latest.

[Thewookiewon]

Nothing received on my end sorry to say 😩😩‌ @Dave-O2 

[Dave-O2]

@Thewookiewon @Budgingfire 

If you're still waiting for your codes, please drop me a PM with the mobile number linked to the order 😊