Haven't received my Samsung Buds 3 Pro Code!!!!

[JFlondon]

I bought 2 S25 Ultras from O2 with the promise of the buds 3 pro per device, I have only received one code. Anyone else having the same issue? This is really poor service. I called and warned them I had only received one, a month ago, only to be told to wait till the end of Feb.

I waited until the end of feb to be told wait more business days. At this point they are sending me on a run around. Its getting beyond frustrating, just give me my code.

[JPynegar]

@Dave-O2 I have chased customer services for my code for several weeks now with no update. Ordered the S25 Ultra on 2nd February so well over the 30 days now.

[Dave-O2]

Morning @JPynegar 

Please drop me a PM with the mobile number linked to the order and i'll take a closer look 👍

[JPynegar]

PM sent to you now

[DanielJQuine]

I pre ordered my S25 ultra the day orders went live. I still haven't had a code. I called customer services, was told advisor "wasn't aware of the offer" and passed me from pillar to post. I've never had issues like this before.

[Charlii]

Hi Dave. Do you know what the wait time currently is? I also pre ordered 2 of the s25 ultras and was told I would recieve codes for both of the numbers after 30 days but still haven't recieved any? Thanks.

[Oxonian]

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@Charlii wrote:

Hi Dave. Do you know what the wait time currently is? I also pre ordered 2 of the s25 ultras and was told I would recieve codes for both of the numbers after 30 days but still haven't recieved any? Thanks.

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If that question @Charlii is directed at @Dave-O2, you need to tag him thus. 👍 

[Charlii]

@Oxonian ahhh I see. Thank you. I'm new here so wasn't sure this was the case. Thank you again 😊

[Charlii]

@Dave-O2 Hi Dave. Do you know what the wait time currently is? I also pre ordered 2 of the s25 ultras and was told I would recieve codes for both of the numbers after 30 days but still haven't recieved any? Thanks.  

Sorry for the repetitive message. Wasn't aware if need to tag. Thanks

[Oxonian]

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@Charlii wrote:

@Oxonian ahhh I see. Thank you. I'm new here so wasn't sure this was the case. Thank you again 😊

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You are welcome @Charlii ! 👍

[jonsie]

Tag team 😉