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HOW CAN I GET MY MONEY BACK?

jimr228
Level 1: Joiner
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So applied for a tablet credit check was declined but after I had to pay £20 upfront fee!! Does this get reimbursed 

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Bambino
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@jimr228 If your credit check was declined you will be reimbursed. It takes a few days, and won't happen over the weekend.

I DO NOT WORK FOR O2



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Bambino
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@jimr228 If your credit check was declined you will be reimbursed. It takes a few days, and won't happen over the weekend.

I DO NOT WORK FOR O2



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jimr228
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That’s fine then will just give it a few working days then 

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Bambino
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@jimr228 That's exactly what you should do. If you haven't received your refund after a few days you can  reach O2 via social media and chase it up:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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MI5
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@jimr228 

If you were declined, O2 won't have taken your money.

It will be a pending transaction on your bank account and your bank will hold the money in a shadow account to see if it will be claimed.

If not, it will be returned by your bank, not O2, in line with your banks policy on this. So it is your bank you need to speak to.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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