HOW CAN I GET MY MONEY BACK?

[jimr228]

So applied for a tablet credit check was declined but after I had to pay £20 upfront fee!! Does this get reimbursed 

[Bambino · Accepted solution]

@jimr228 If your credit check was declined you will be reimbursed. It takes a few days, and won't happen over the weekend.

[jimr228]

That’s fine then will just give it a few working days then 

[Bambino]

@jimr228 That's exactly what you should do. If you haven't received your refund after a few days you can  reach O2 via social media and chase it up:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[MI5]

@jimr228 

If you were declined, O2 won't have taken your money.

It will be a pending transaction on your bank account and your bank will hold the money in a shadow account to see if it will be claimed.

If not, it will be returned by your bank, not O2, in line with your banks policy on this. So it is your bank you need to speak to.