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Level 1: Joiner
Posts: 1
Registered: ‎25-11-2018
Accepted Solution

Gothamiax Ltd

My dad has just received three text mesages from Gothamiax Ltd. The first one says

 

"You have joined Everyday Saves costing £1.50 per alert, max 2 message per week until you send stop to 88101"

 

He did not join this in fact he doesn't even use the data or wifi. I have seen people say to ignore and others say to text STOP.  Whats the best way to stop this?

Posts: 88,504
Topics: 533
Solutions: 11,465
Registered: ‎04-04-2012

Re: Gothamiax Ltd

@Bluenosebear 

Help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... and here www.payforitsucks.co.uk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,288
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Gothamiax Ltd

The first thing that is advised is to text STOP and that will probably be charged. Lots of information in the links as to how to claim any charges back.

Level 26: Upbeat
Posts: 3,749
Registered: ‎03-08-2018

Re: Gothamiax Ltd

Yes and get your Dad @Bluenosebear to call o2 customer services and put on a bar to direct bill and bar to premium calls on his phone to stop this happening again.
Get your money back!
Following the above advices will help you get the money back. GOOD LUCK don't lose heart many people have had to deal with these scum and got their money returned.


Posts: 73,207
Topics: 688
Registered: ‎14-01-2013

Re: Gothamiax Ltd

If this happened today, it seems the 2 step verification isn't working?

*The Game Is On*


Former Staff
Posts: 5,405
Registered: ‎18-04-2018

Re: Gothamiax Ltd

[ Edited ]

Hey @Bluenosebear, and sorry to hear about your experience with this one!

 

Just to clarify, we do have several layers of verifications in place to help customers make sure they only subscribe to services they want to subscribe to (more info here). The PIN process has been implemented on our end and we make sure this is also implemented across the different partners that we allow to use the service. We are continuing to work on ensuring this requirement is fulfilled by all. In some cases we see that customers disputes have started prior to the change being implemented, which explains why this has not triggered the extra layers of verification.  

 

If you need any additional help at all, please come back and give us a shout Smiley Happy

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Posts: 73,207
Topics: 688
Registered: ‎14-01-2013

Re: Gothamiax Ltd

@EmilieT 

Could you highlight 'more info here' in your post please?

*The Game Is On*


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Former Staff
Posts: 5,405
Registered: ‎18-04-2018

Re: Gothamiax Ltd


@Cleoriff wrote:

@EmilieT 

Could you highlight 'more info here' in your post please?


Edited the link in now @Cleoriff thumbsup

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Posts: 70,288
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Gothamiax Ltd

How about making your post a sticky on the welcome page @EmilieT. I know all the subscriptions to these services are before the new safeguards were in place but nevertheless, we are still seeing a lot of customers with historical charges to their accounts. 

Former Staff
Posts: 5,405
Registered: ‎18-04-2018

Re: Gothamiax Ltd

@jonsie I've just stickied the topic I was linking to at the top of the Welcome & News board, thanks for the suggestion Smiley Happy We keep an eye on incoming queries around this so if needed we'll think about other ways we can highlight this info as well going forward!

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