Given old phone case in order...

[tharan]

Hello,

I have recently ordered an iphone 13 pro max leather case from O2, however, upon opening the box I can see that the case is chipped and the leather is used. This case is clearly not new! 

Usually I have a good experience with O2 when I ordered airpods from them, however after being abruptly hung up on after waiting on a phone line for 1 hour I am quite fed up. Im going to buy a genuine case from the apple store today so I am wondering what I should do about this as I am now £50 out of pocket...very frustrating!!

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or  0344 809 0202

[Bambino]

@tharan Take photos and lodge a complaint: How to Complain | Help | O2 We understand that Resolver within that link has produced good results for some.