Getting emails and texts everyday about a voucher expiring

[JustJaedis]

Hello, 

So for the last couple of days I've been getting emails and texts from O2 saying "Just letting you know your NCBUYOUT**** (censored just in case) will expire on 11/09/2024."

I have absolutely no idea what this voucher is for. I'm at the end of my device's contract, so I'm wondering if it has anything to do with that. 

Thanks in advance to anybody who might have some answers for me!

[Cleoriff]

@JustJaedis 

Never heard of it so the only people who would know are O2.

Contact them Guide: How to find help & contact O2 

Be careful as it could be a scam, so don't click on any links

Phishing, Smishing & Scams. Latest info & advice. 

Edited to add, it could be this:

https://www.o2.co.uk/termsandconditions/rewards/buy-out-upgrade-offer-for-refresh-customers-terms-an... 

[JustJaedis]

Thanks for responding! I'll definitely get in touch with them to enquire about it. 

I definitely agree with you, having read through the link you posted it may very well be that! I'll update this post once I've spoken to O2.

[Millarl]

Following as getting the same message

[Oxonian]

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@JustJaedis wrote:

Thanks for responding! I'll definitely get in touch with them to enquire about it. 

I definitely agree with you, having read through the link you posted it may very well be that! I'll update this post once I've spoken to O2.

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Did you get to the bottom of this @JustJaedis ? 

I am sure that @Millarl would appreciate any update ! 👍  

[Plaige]

I've been getting this message too, what does it mean? 

[Jules47]

I've just had this message this morning (24 June 2025).  I've checked on my O2 account and there's nothing there about a voucher. t's a scam and appears to be still going on.

[MI5]

@Jules47 @JustJaedis @Plaige @Millarl 

We’re told These codes are linked to an offer of Get £100 off your selected Samsung Galaxy S24.

 To redeem the customer can use the code when signed into My O2 or in a store.  The customer needs to make sure they have at least £100 to pay on the phone in the basket to remove it using the promo code.

[Enlli]

It's not a scam, just a monumental just O2 screwing up

These codes are linked to an offer of Get £100 off your selected Samsung Galaxy S24.

To redeem the customer can use the code when signed into My O2 or in a store.  The customer needs to make sure they have at least £100 to pay on the phone in the basket to remove it using the promo code

[MI5]

If anyone searched before posting they would see around 50 or so posts with the same answers too.