Galaxy buds for a £1

[Robneedham1966]

Hi

I've had my code for the buds but when applied it says £41 to pay ..when I took my phone upgrade it said for a £1.

Cheers

Rob

[MI5]

@Robneedham1966 

Quite a few reporting this issue due to a price change on the buds.

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 

[Robneedham1966]

Yeah sorry just I worded it wrong ..just wondered if anyone else had the problem aswell

[MI5]

Yes, it appears everyone will have the issue since the price change.

[gja87]

I've just experienced this too. Got a text on Thursday the 2nd of this month (2 days ago) saying I only have to pay £1, now the website says I need to pay £41, after using my promo code. Laughable.

[Oxonian]

@gja87 

Please contact O2 to resolve this following the guidance given by @MI5 above :-

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202