Free galaxy watch promotion

[s2e]

I upgraded to a galaxy s20 5g i applied for the free galaxy watch and a few days later I was told some information was missing i sent proof of purchase. It's been 3 weeks now and I've heard nothing back.

[MI5]

@s2e 

It's a samsung promotion so you need to chase it up with them, not O2.

*Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or Republic of Ireland residents (18+) only or registered companies in the same.  Purchase a new Samsung Galaxy S20 5G, S20+ 5G, or S20 Ultra from a participating retailer between 02/09/2020 – 30/09/2020 and claim a Samsung Galaxy Watch Active by redemption. No cash alternative. Individual Participants must complete the online claim form in the Benefits section of the Samsung Members app pre-installed and company Participants must visit www.samsung.com/uk/galaxys-watch-offer to upload proof of purchase and provide all other required information (Claim). All Participants must Claim between 0-30 days of purchase.  Maximum 1 Claim per Promotion Product purchased (maximum 2 Claims per household) and a maximum of 250 Claims per company participant. See at www.samsung.com/uk/galaxys-watch-offer/terms for full Promotion terms.

[madasaf1sh]

@s2e

You have to wait 14days from date of submission, in case you return the device, and Samsung normally take another 2 weeks or so to dispatch the device.

But Samsung do say upto 45days to get the watch.

as @MI5 has suggested you need to contact Samsung who might be able to provide an update