Free ear buds dispute

[CSho99999]

I ordered the Samsung s23 ultra which had the promotion of free ear buds. As with the terms and conditions I waited 30+ days to recieve the sms code. This never arrived. I spoke with o2 who redirected me to samsung, who then redirected me to o2 as its an o2 promotion. 

After speaking to o2 again (which they did try and send me back to samsung) I was told I should have claimed within the 30 day of purchase. Which then explained wasn't what was included in the terms and conditions. 

After more to and throwing, o2 have then told me I'm not eligible as I selected the £150 cashback with trade in. This is not what I was expecting as I dont have a phone to trade in and only bought this phone because of the ear buds promotion. 

Has anybody had a similar experience and is there anyway to resolve this dispute with them? 

I'm due a call back from o2 management in the next 24 hours but no feeling hopeful. 

[Chelsmw]

Having the same problem...it seems nobody at o2 believes this promotion ever existed!!

[CSho99999]

So about 10 mins ago I recieve a text message from o2 with details on how to claim my ear buds! Obviously the last rude customer advisor I spoke with who told me I was not eligible and that it was all my own fault clearly didn't have a clue!!!

[Hobo65]

Having the same problem, received SMS code today and now going from pillar to post, phoned O2 then Samsung, then O2 who gave me another number for O2 who gave me a number for someone else that deals with gift cards, so if anyone has a number for O2 that is able to help it would be appreciated.

[MI5]

@Hobo65 

Contact details here Guide: How to find help & contact O2 

[Breanna]

Were you able to redeem the code @CSho99999?

[Cleoriff]

@Breanna 

I was told by @O2Georgina on the 20/5, that this is an issue with O2. They are dealing with a backlog of requests for these buds and hoping to catch up asap.

[TeamEmezee]

With you on this scam, got the text message but the voucher code doesn't work. Bustards. Spent 1hr 30 mins for F all. 

[Oxonian]

@TeamEmezee 

Does anything in Guide: Gift with Purchase help you ?  

Incidentally, it's not a scam, just a monumental mess !😁