Free disney+

[Lacie_may13]

I I have recently just got a upgrade and its showing I am eligible for 6 months free disney + but when I try to add it it keeps saying error

[MI5]

@Lacie_may13 

It's a known issue and the forum is awash with similar posts.

@O2Georgina is investigating and may be able to help further until the issue is fixed.

You can also contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[O2Georgina]

Hi @MI5  Thanks for the tag.

@Lacie_may13  I will send you a private message now.

[MI5]

@O2Georgina 

Who can we tag for this when you are off?

Will the other advisors be up to speed on the issue?

[O2Georgina]

Is there nobody on the rota?

We have a notification to say that essential work is being carried out which is impacting adding the extras via the my o2 app. All agents can add them for customers.

[MI5]

@O2Georgina 

Yes there is a rota.

I was just checking if all agents had the same info as you 

[O2Georgina]

@MI5  Yes i believe they do 

[jonsie]

Where is the rota please

[MI5]

@jonsie 

https://community.o2.co.uk/t5/O2-Gurus/Account-advisors-daily-rota/m-p/1376268#M3578

@O2Georgina 

Thanks Gina

[jonsie]

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@MI5 wrote:

@jonsie 

https://community.o2.co.uk/t5/O2-Gurus/Account-advisors-daily-rota/m-p/1376268#M3578

@O2Georgina 

Thanks Gina

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perfick