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Free Tablet

DippyH8WXX
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I RECENTLY UPGRADED TO THE MOTOROLA Edge Pro, when upgrading it stated that it came with a free Tablet. I filled in the details online as it instructed, but I still haven't received the tablet. I upgraded my phone approximately a months ago. Thanks 

Helen

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MI5
Level 94: Supreme
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@DippyH8WXX 

Was this an O2 or Motorola offer?

If O2 You need to contact customer service.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

If Motorola, contact them directly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122098 Posts
  • 609 Topics
  • 18911 Solutions
Registered:

@DippyH8WXX 

Was this an O2 or Motorola offer?

If O2 You need to contact customer service.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

If Motorola, contact them directly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 3
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Fiddler_on_roof
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Have exactly the same issue. Have you now received it or still waiting? Did you contact Motorola?

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