Solved: Free Screen Replacement

Holly12 · ‎03-09-2019

Hi,

Please can you send a jiffy bag for my current device to be sent for a free screen replacement.

Thank you

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MI5 · ‎03-09-2019

@Holly12 You need to call 202 and choose the option to make an insurance claim.

The advisor will process the claim and arrange collection from you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎03-09-2019

@Holly12 You need to call 202 and choose the option to make an insurance claim.

The advisor will process the claim and arrange collection from you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎04-09-2019

Sorry to hear you've had some trouble with your phone, @Holly12!

I hope the information above helped, and if you need anything else please give us a shout

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