Free Samsung Buds Pro Ordering

[norfolkgut64]

Morning

Has anyone else had issues ordering the Free Samsung Buds pro From o2 i upgraded to a Galaxy s23 Ultra in may and it came with a offer off a set of Samsung buds pros.

i have recieved a code to obtain the buds and a link but i have tried twice now and keep coming up with the same error message on the website 

i have tried twice to call o2 but have been told to call back later 

[MI5 · Accepted solution]

@norfolkgut64 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks