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Anonymous · ‎06-12-2016

I've had the iPhone 7 Plus for a while now on a 30GB data tariff and I was advised that the music streaming using certain services would not come out of the data allowance.

I'm using Spotify, which is down as one of the allowed services but it's still using data from my tariff.

Any ideas?

MI5 · ‎06-12-2016

You'd need to ask CS to investigate as we can't see account details on here, sorry.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-12-2016

You'd need to ask CS to investigate as we can't see account details on here, sorry.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-12-2016

Thank you for the quick response, sir.

MI5 · ‎06-12-2016

No problem.
Hope you get sorted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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