Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Reply
Level 1: Joiner
Posts: 3
Registered: ‎13-12-2018

Re: Free Huawei tablet IMEI number problems

see a few people having issues redeeming their free tablet, says my imei number is invalid, anyone had this and know how to fix the issue? im past the 30 days period, im entering with no spaces and just the numbers as it appears on my phone, ive tried muliple browsers, clearing cache etc etc.


@Drew74 wrote:

Hello,

 

Did you have any luck with this? I am having the exact same problem with the website saying: IMEI is invalid. Please enter exactly as shown on your device.

 

I have tried to claim the free tablet on 6 diffrent devices with no luck. I have e-mailed them with no reply. I have phoned o2 who said they have passed it onto Hawei but I haven't heard back from them.

 

I only settled on getting the Huawei because of the tablet offer.  I can see the redemption page says "Subject to Availabilty" So I can see where this is probably gonna go for me/us.

 

Thanks


 

Posts: 72,672
Topics: 685
Registered: ‎14-01-2013

Re: Free Huawei tablet IMEI number problems

@EmilieT@Martin-O2?

*The Game Is On*


Community Manager
Posts: 5,372
Registered: ‎18-04-2018

Re: Free Huawei tablet IMEI number problems

Thanks for the mention @Cleoriff, we'll see what we can find out around this one slight smile

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Posts: 88,210
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: Free Huawei tablet IMEI number problems

@EmilieT I also tagged you in the 8th. Did you respond to that customer asking for help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,372
Registered: ‎18-04-2018

Re: Free Huawei tablet IMEI number problems

I am still waiting to hear back on that one @MI5 so I've now chased it up and I'll post updates on both topics when I have more info slight smile

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Posts: 88,210
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: Free Huawei tablet IMEI number problems

Thanks you Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Edo
Level 1: Joiner
Posts: 2
Registered: ‎19-03-2016

Re: Free Huawei tablet IMEI number problems

I have exactly the same problem. Called customer service and they have no idea about the promotion.
Contact via twitter and they asked me if I put my IMEI correctly.
It looks like a scam. I wonder if it is just a very poorly done website.
Community Manager
Posts: 5,722
Registered: ‎23-07-2014

Re: Free Huawei tablet IMEI number problems

Hi all, how are you getting on with the tablet offer at the moment @Kaya@Edo@TLF1978@JMarkC? Have you been able to redeem it since you last posted?

Just an update that there have been a few technical issues earlier with the website where you can redeem the offer, and this is being looked into. As soon as we get a further update we will let you know. Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Edo
Level 1: Joiner
Posts: 2
Registered: ‎19-03-2016

Re: Free Huawei tablet

@Marjo thanks for following up. The redeem process has been successful.
Community Manager
Posts: 5,722
Registered: ‎23-07-2014

Re: Free Huawei tablet


@Edo wrote:
@Marjo thanks for following up. The redeem process has been successful.

Great to hear! Thanks a lot for coming back to let us know.

I'd love to hear how you like the tablet when you've tried it out. Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature