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Free Huawei tablet

Kaya
Level 1: Joiner
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on ‎08-12-2018 14:34

on ‎08-12-2018 14:34

Hi, I'm trying to claim my free Huawei tablet but I can't submit my form because some problem with server. It's giving me message : Please quote code AJ-220
What should I do?
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TLF1978
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on ‎13-12-2018 14:02

on ‎13-12-2018 14:02

see a few people having issues redeeming their free tablet, says my imei number is invalid, anyone had this and know how to fix the issue? im past the 30 days period, im entering with no spaces and just the numbers as it appears on my phone, ive tried muliple browsers, clearing cache etc etc.

@Drew74 wrote:

Hello,

 

Did you have any luck with this? I am having the exact same problem with the website saying: IMEI is invalid. Please enter exactly as shown on your device.

 

I have tried to claim the free tablet on 6 diffrent devices with no luck. I have e-mailed them with no reply. I have phoned o2 who said they have passed it onto Hawei but I haven't heard back from them.

 

I only settled on getting the Huawei because of the tablet offer.  I can see the redemption page says "Subject to Availabilty" So I can see where this is probably gonna go for me/us.

 

Thanks

 

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Cleoriff
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on ‎13-12-2018 14:07

on ‎13-12-2018 14:07

@EmilieT@Martin-O2?

Veritas Numquam Perit

Girl in a jacket
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EmilieT
Former Staff
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on ‎14-12-2018 08:18

on ‎14-12-2018 08:18

Thanks for the mention @Cleoriff, we'll see what we can find out around this one slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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MI5
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In response to EmilieT
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on ‎14-12-2018 08:26

on ‎14-12-2018 08:26

@EmilieT I also tagged you in the 8th. Did you respond to that customer asking for help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎14-12-2018 08:27

on ‎14-12-2018 08:27

I am still waiting to hear back on that one @MI5 so I've now chased it up and I'll post updates on both topics when I have more info slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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MI5
Level 94: Supreme
In response to EmilieT
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on ‎14-12-2018 08:35

on ‎14-12-2018 08:35

Thanks you slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Edo
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In response to MI5
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on ‎14-12-2018 19:33

on ‎14-12-2018 19:33

I have exactly the same problem. Called customer service and they have no idea about the promotion.
Contact via twitter and they asked me if I put my IMEI correctly.
It looks like a scam. I wonder if it is just a very poorly done website.
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Marjo
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on ‎04-01-2019 16:45

on ‎04-01-2019 16:45

Hi all, how are you getting on with the tablet offer at the moment @Kaya, @Edo, @TLF1978, @JMarkC? Have you been able to redeem it since you last posted?

Just an update that there have been a few technical issues earlier with the website where you can redeem the offer, and this is being looked into. As soon as we get a further update we will let you know. slight_smile

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Edo
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on ‎04-01-2019 16:56

on ‎04-01-2019 16:56

@Marjo thanks for following up. The redeem process has been successful.
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Marjo
Former Staff
In response to Edo
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on ‎04-01-2019 17:03

on ‎04-01-2019 17:03

@Edo wrote:
@Marjo thanks for following up. The redeem process has been successful.

Great to hear! Thanks a lot for coming back to let us know.

I'd love to hear how you like the tablet when you've tried it out. slight_smile

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