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Emma7 · ‎01-04-2020

I have upgraded one of my accounts that comes with disney plus free for 6 month how do I access the free disney plus?

MI5 · ‎01-04-2020

In your "extras" in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-04-2020

@Emma7

In your "extras" in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Emma7 · ‎01-04-2020

It doesnt come up when I go on to it

MI5 · ‎01-04-2020

@Emma7

When did you upgrade as it might take a few days to update.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Emma7 · ‎01-04-2020

I've managed to do it now thank you

MI5 · ‎01-04-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pmaddocks86 · ‎01-04-2020

Sorry to Hijack, but I also moved to O2 this week on the promise of the free Disney+ for 6 months. I can find it in the extras but it comes up as 5.99 a month and not free. Where do I find the free offer?

MI5 · ‎01-04-2020

@pmaddocks86

In the same place when your app updates.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Maddie1 · ‎01-04-2020

How long does it take for the my extras to update once you have upgraded your contract?
Thanks

MI5 · ‎01-04-2020

@Maddie1

Give it a couple of days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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