Free Buds2 Pro

[JoJ49]

I was wondering if anyone else was experiencing problems with the promo code which is sent via text message to claim the free buds. It keeps saying not valid.  

NOW SORTED

Thank you

[pgn]

Glad you got it sorted, @JoJ49 - at end of last week, there was quite a backlog, O2 and the offer partner were working their way through them... Nice to see a positive post about it 👍

[Sarah123]

How did you sort it please.  I am being given the run around by O2 and Samsung

[skorski]

Hi,

I took my contract out on the 17th May this year and I am still waiting for my code for the offer of the "Free Buds 2 Pro"..has anybody else waited this long?.

[pgn]

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@Sarah123 wrote:

How did you sort it please.  I am being given the run around by O2 and Samsung

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@O2Emma - would you be able to help @skorski and @Sarah123 with their offer claims, please?

[O2Emma]

Hi @pgn I will pick this up thanks.

Hi @Sarah123 I will send you a private message to look into it for you.

[JoJ49]

The link on the text messages defaults to ordering the lilac colour. I changed it to grey and it accepted the promo code.

[Cleoriff]

Great news @JoJ49 👍

[Theo80]

Would you be able to help me too please?

I've had no luck getting any information from customer services. O2 said it was a Samsung issue, Samsung said it was an O2 issue.

It's way past 30 days and I have not received a code yet. 

Thanks 

[pgn]

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@Theo80 wrote:

Would you be able to help me too please?

I've had no luck getting any information from customer services. O2 said it was a Samsung issue, Samsung said it was an O2 issue.

It's way past 30 days and I have not received a code yet. 

Thanks 

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I will tag the O2 Advisor on this afternoon, @Theo80 - @O2Jonathan, would you have time to help here, please? Thanks!