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Fraudulent text message

Debsd
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Both my husband and I received a text message from the following numbers 07903421949 and 07951991615 this weekend stating payment for your latest bill could not be processed by your bank, please update your payment information via [link removed] I know this is fraud as I know how my account is managed and I manage it exceptionally well.  Please do not click on any links you are sent especially when they have this kind request

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MI5
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@Debsd 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 11
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madasaf1sh
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@Debsd

Yep these are scam texts and should be reported.

Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 11
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Debsd
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Thank you. I had blocked but didn't know how to report so thank you

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MI5
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You're welcome @Debsd 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 11
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Cleoriff
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@MI5 @madasaf1sh 

I think they have turned off 7726 now (according to a PM from Martin last week)?

On another thread I have just answered, the poster said 7726 wouldn't send.

Edited to add, I am removing that line from future posts.

Veritas Numquam Perit

Girl in a jacket
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MI5
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@Cleoriff 

It was back office notifications from the forum that have been turned off.

Certain keywords posted on the forum trigger a notification.

7726 is a generic system that works from any network, but we know on O2 that a zero spend cap will prevent them from being sent - even though they are free to send.

Edit: OFCOM info here:

What can I do to stop receiving spam texts?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 11
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Cleoriff
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Ok, although it did seem coincidental when the poster said 7726 wouldn't send.

I just PM'd Martin for clarification...wink

 

Edited, I have reverted back now to my usual copy and paste answer yahoo

Veritas Numquam Perit

Girl in a jacket
Message 8 of 11
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MI5
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No need, see my edit above to OFCOM website.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 11
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Cleoriff
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@MI5 

Also see my edit...Lol

Veritas Numquam Perit

Girl in a jacket
Message 10 of 11
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