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on 18-11-2023 19:05
Accepted Solutions
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on 18-11-2023 19:11
Fraud
If you think you’ve been the victim of fraud, whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/
You can also reach O2 via social media:
(Facebook) ((2) O2 (@O2) / X (twitter.com) or (O2 UK (@o2uk) • Instagram photos and videos)
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on 18-11-2023 19:06
I need life insurance now asap
- 4 Posts
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- 0 Solutions
on 18-11-2023 19:06
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on 18-11-2023 19:06
Helo
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on 18-11-2023 19:07
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on 18-11-2023 19:07
Why aren’t you answering t
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on 18-11-2023 19:11
Fraud
If you think you’ve been the victim of fraud, whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/
You can also reach O2 via social media:
(Facebook) ((2) O2 (@O2) / X (twitter.com) or (O2 UK (@o2uk) • Instagram photos and videos)
- 14041 Posts
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on 19-11-2023 16:31
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on 19-11-2023 16:31
Or are you looking to insure your 'phone ? If so :-
Best Mobile Phone & Gadget Insurance | Low Cost Full Coverage | O2
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on 19-11-2023 17:04
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on 19-11-2023 17:04
- 14041 Posts
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- 38 Solutions
on 19-11-2023 17:33
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on 19-11-2023 17:33
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on 19-11-2023 17:55
It says "life insurance" and as @Bambino states, English is clearly not the first language and is just a phrase used to express their desire for help.
No one but you thinks it's a request for phone insurance.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

